Offshoring caveats
Offshoring high-tech workers to developing countries is a hot trend for big business. It saves companies money in labor costs, while giving more bang for the buck. As far as competency goes, foreign tech workers are up to par with Americans. Foreign workers are also willing to work longer hours. These all make offshoring a very attractive alternative for businesses concerned about cutting costs while increasing production. Before considering offshoring, however, a company should ask itself whether it can deal with the communication hurdles that come as part of the package. These barriers are: having to deal with thick accents, developing a tolerance for poor phone connections, and scheduling around the half-day time difference. On several occasions, I've had to get on conference call at 9:00pm to India, straining to pick out what they're saying through their thick accents on top of a poor phone connection. Whether the problem is India's phone infrastructure or a weakness in...