Friday, April 25, 2008

A pleasant surprise from Pentel

I was raised on Quicker Clicker mechanical pencils from Pentel. Back when I started using them as a wee lad, they felt heavier and sturdier since they were crafted out of more metal content. Now, Quicker Clickers are mostly made of plastic. But like all Pentel products, they still carry a lifetime warranty.

For pretty much anything else, I don't care about lifetime warranties. First of all, I'm not going to take the trouble to dig up my receipt for something I bought years ago. Second, I just don't care that much about most of the stuff I buy.

But I take my writing implements very seriously. For mechanical pencils, I prefer the Quicker Clicker over anything else. For erasers, I like the Staedtler Mars Plastic but I'll settle for a ClicEraser from Pentel. For ink pens when writing things in my planner, I will go out of my way to get a Uniball Signo RT Gel, 0.38mm in either black, blue, or red.

I keep several Quicker Clickers around at all times to ensure optimal performance, but recently one of them broke. I've sent broken pencils to Pentel before, and they've sent back new ones — without requiring the hassle of presenting the original receipt. I knew that they followed up on their lifetime guarantees.

But this time around, they not only sent it back new, but also filled it up with lead refills and included a separate 12-pack of Pentel lead refills.

Quicker Clicker plus Lead Refills

It's a small gesture, but it's much appreciated from this customer. Thanks, Pentel. Your products continue to be expensive up front but they are totally worth the premium price.

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